Telephone and Helpdesk Skills: A Guide to Professional EnglishAuthor :
Paperback
Published : Friday 20 June 2014
You may also like ...
by
Paperback
08 Mar 2016
>>
€33.73
Extended stock - Dispatch 5-7 days
by
Paperback
02 Feb 2018
>>
€19.88
Extended stock - Dispatch 5-7 days
by
Paperback
17 Jul 2020
>>
€24.09
Extended stock - Dispatch 5-7 days
by
Paperback
07 Mar 2016
>>
€19.27
Extended stock - Dispatch 5-7 days
Description
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you.
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
Reviews