IT Service Management: Support for your ITSM Foundation exam

Author : John Sansbury

Paperback

Published : Monday 21 March 2016

ISBN : 9781780173184

Price : €36.14

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Description

Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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