Quality Health Care

Author : Robert Lloyd

Paperback

Published : Friday 18 August 2017

ISBN : 9781284023077

Price : €72.29

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Quality Health Care

by Robert Lloyd

Paperback

18 Aug 2017

HEALTH AND FITNESS
>> Health Care Issues

€72.29

Extended stock - Dispatch 5-7 days

Description

Written by an internationally-recognized expert in the field of quality management, this text is an essential guide for understanding how to plan and implement a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. Students will also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on progress toward quality measurement. Finally, this book explores how to analyze the data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.

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